Sometimes when I’m calling somewhere to ask about dolls two or more days in a row, especially when it’s a smaller store like Justice which has fewer employees, I’ll change my voice on the phone because I’m afraid they’ll recognize it and think “oh my god lay off you obsessive twat”
even though I know they probably hear so many voices throughout the day that there’s a low chance they’d remember mine, but I get so paranoid. orz
Things I’ve found that have helped:
1. Be nice. Always be nice to customer service people. They’re only trying to do their jobs. (Not implying that you aren’t, darlink, just overall I’ve gotten more dolls with honey than vinegar!)
2. Act like you have NO IDEA what Monster High is, or what you’re looking for. They will start throwing out names of what they’ve seen there, giving you a better idea of the selection.
3. If you call, say things like “I hate to bug…” and “sorry, I know you must be crazy busy…” For some reason they are nicer when I’ve done that. Also, acting like you’re buying something for a kid. They don’t care, they’re just trying to make a sale, but for some reason they’re a little more helpful when “its my daughters birthday” or “my girls just LOVE these things!”
Granted, I actually have a kid, but the TRU employees got to know me and would say “Does your daughter have _____ yet?” and “We saved this one, in case she doesn’t have it!” They were sweethearts.
I only say this cause when I’ve called repeatedly for a new release or about Spectra (when she was hard to find), they were pretty snotty when I called repeatedly or was like, “Um NO, NOT Frankie, its SPECTRA, she has PURPLE HAIR, ugh”. They don’t always know what the hell we’re talking about. Be patient, it’ll work wonders. :)