The saga continues...:
Contacted Mattel about my broken Scarah (as per your suggestions), the kind lady said there was nothing they could do and I should try Toys ‘R Us! So I sent them an email and now have to wait 3-5 business days for a response.
I’m so bummed. Scarah was the doll that first drew me to the…
Did you call them or email? Cause an outright broken part shouldn’t be a “nothing they can do” situation- the least they could do is give you a voucher. But hopefully TRU will replace it for you!