Soul Rhapsody: A warning for anyone emailing Mattel Support.:
They basically give you a $20 GC for any Mattel toy…which is great! .. as long as the one you want is still in stores (mine wasn’t, so they just replaced the doll and told me to keep the voucher, too)In the past, Mattel has simply sent a new doll to replace the doll without asking for the other doll to be returned first (at least, not that I know of). With my recent email about Maddie came a response about returning the doll to get a new one.
Tagging all known Mattel…
I don’t recommend emailing at ALL. I’d call them, early in the am (pacific time 8am -2pm). Emailing them has gotten some weird, form letter responses. When i called them, they’ve replaced things or sent a voucher…
How does the voucher work?
Do you take it back to the store (TRU, Target, Walmart) to have them replace the doll?