Soul Rhapsody: A warning for anyone emailing Mattel Support.:
In the past, Mattel has simply sent a new doll to replace the doll without asking for the other doll to be returned first (at least, not that I know of). With my recent email about Maddie came a response about returning the doll to get a new one.
Tagging all known Mattel…
I don’t recommend emailing at ALL. I’d call them, early in the am (pacific time 8am -2pm). Emailing them has gotten some weird, form letter responses. When i called them, they’ve replaced things or sent a voucher…